Delta Tweet Shows Perils of Real-Time Marketing
Another week, another social media snafu for an airline company. Two months after US Airways posted what will surely go down as the lewdest tweet from a business account of all time, it was Delta’s turn to take flight on the runway of incompetence.
The moment came after Monday’s World Cup soccer match between the United States and Ghana. The US won the game, 2-1, behind a last minute goal by John Brooks, AKA The Greatest American Since Abraham Lincoln.
In the opening minute of the game, Clint Dempsey stunned the world with the fifth-fastest goal in World Cup history. Twitter lit up like a hippie at Bonnaroo, and brands were determined to inject themselves into the conversation. That’s when Delta stumbled into … Read More…